Who we are

BASSS is an event design and luxury gifting studio based in Ontario, Canada.

This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website or contact us through it.

When we say “BASSS,” “we,” “us” or “our,” we mean BASSS.

What we collect

When you submit an inquiry through our Connect page, we may collect information you choose to provide, including:

• Your name and email address.
• Your phone number and company, if provided.
• Details about your project, such as the type of occasion or gifting project, date, number of guests or gifts, location, budget and any notes you choose to share.
• Our communications with you relating to your inquiry or project.

Please do not send payment information, government identification or other sensitive personal information through our website inquiry form.

How we use your information

We use your information to:

• Respond to your inquiry and communicate with you.
• Understand what you are looking for.
• Develop ideas, proposals, estimates or quotes.
• Plan and deliver services if we work together.
• Maintain appropriate business and client records.

We will not add you to a marketing mailing list or send you promotional emails unless you have agreed to receive them.

Service providers

We use trusted service providers to operate our business and website.

These may include Framer, which hosts our website; Formspree, which receives and delivers website form submissions to us; and business systems we use to manage inquiries, client relationships and projects, including Salesforce.

These providers may process or store information in Canada, the United States or other countries. When information is processed outside Canada, it may be subject to the laws of that jurisdiction.

We remain responsible for personal information under our control and take reasonable steps to work with service providers that provide appropriate safeguards.

We may also disclose information where required or permitted by law.

We do not sell, rent or trade your personal information.

Website analytics and cookies

We use Framer’s built-in website analytics to understand general website activity, such as visits, page views, traffic sources, device types and approximate geographic information.

Framer’s built-in analytics are designed not to identify individual visitors and do not use cookies or persistent identifiers for analytics.

BASSS does not currently use advertising or behavioural tracking cookies on this website.

If we introduce additional analytics, advertising or tracking technologies in the future, we will update this policy and provide any notices or consent options required by applicable law.

How long we keep your information

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, legal, accounting or record-keeping requirements.

If an inquiry does not result in a project, we may retain basic inquiry and communication records for a reasonable period so that we can respond if you contact us again.

Information that is no longer required will be deleted, anonymized or securely disposed of as appropriate.

How we protect your information

We use reasonable administrative, technical and organizational safeguards appropriate to the information we hold.

Access to personal information is limited to people and service providers who reasonably need it to operate BASSS, respond to inquiries or deliver our services.

No method of electronic storage or transmission is completely secure, but we take reasonable steps to protect personal information against loss, misuse and unauthorized access, use or disclosure.

Your choices

You may ask us about the personal information we hold about you and request access to it or correction of inaccurate information.

You may also ask us to delete information that we no longer need or withdraw consent where our use of your information is based on your consent, subject to any legal or legitimate business requirements that require us to retain certain information.

To make a privacy request or raise a concern about how your information has been handled, contact the person responsible for privacy at BASSS at info@basss.com.

We will respond to privacy requests within the time required by applicable law.

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes to our website, services, technology or legal obligations.

The current version will always be posted on this page with the date it was last updated.